Refund Policy

Effective Date: July 8, 2026

At Chiloo.store, we carefully inspect every order before it is shipped. Because of this, we do not offer refunds or returns for reasons such as changing your mind, ordering the wrong item, or no longer wanting the product.

Eligible Refunds or Replacements

A refund or replacement may be offered only if:

• The product arrives damaged.

• The product arrives defective or does not work as intended.

• You receive the wrong item.

If you experience any of the above, please contact us within 7 days of receiving your order. Include your order number along with clear photos or videos showing the issue so we can review your request.

Inspection

Once we review the information provided, we will determine whether your request qualifies for a replacement or refund. If approved, we will provide further instructions.

Contact Us

If you have any questions regarding this Refund Policy, please contact us using the contact information provided on our website.