Terms of service

Effective Date: July 8, 2026

Welcome to Chiloo.store. By accessing or purchasing from our website, you agree to these Terms of Service.

1. General

By using our website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian to use this website.

We reserve the right to refuse service or cancel orders at our discretion if we suspect fraud, abuse, or violations of these Terms.

2. Products

We strive to display our products, descriptions, and images as accurately as possible. However, slight differences in color or appearance may occur due to screen settings or lighting.

3. Pricing

All prices displayed on Chiloo.store are subject to change without prior notice. We reserve the right to correct pricing errors or cancel orders placed with incorrect pricing.

4. Order Confirmation

After placing an order, our team may contact you by phone to confirm your order and shipping details. Orders may be canceled if we are unable to reach you after multiple attempts.

5. Shipping

Orders are processed within 1–2 business days. Estimated delivery time is 3–5 business days, although delays may occur due to circumstances beyond our control.

6. Returns and Refunds

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can help resolve the issue.

For more information, please refer to our Refund Policy.

7. Intellectual Property

All content on Chiloo.store, including logos, images, text, graphics, and designs, is the property of Chiloo.store and may not be copied, reproduced, or used without our written permission.

8. Limitation of Liability

Chiloo.store shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or website to the fullest extent permitted by law.

9. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon being posted on this page.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.