Shipping Policy

Effective Date: July 8, 2026

Thank you for shopping with Chiloo.store.

Order Processing

All orders are processed within 1–2 business days after your order is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery time is 2–5 business days depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as customs, weather, carrier delays, or peak shipping seasons.

Shipping Address

Please make sure your shipping information is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Order Confirmation

To ensure accurate deliveries, we may contact you by phone after your order is placed to confirm your order details and shipping information.

Orders may be processed only after successful confirmation. If we are unable to reach you after multiple attempts within a reasonable period, your order may be canceled.

Delayed Shipments

While we do our best to deliver every order on time, unexpected shipping delays may occasionally occur. We appreciate your patience and understanding in these situations.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.